At Aspen Voyage, we are committed to ensuring your satisfaction with every purchase. Please read our Returns & Refund Policy carefully before placing an order.
Eligibility for Returns
We accept returns only if the item you received is damaged, defective, or incorrect. To be eligible for a return, the product must be unused, in its original packaging, and reported to us within 48 hours of delivery.
Non-Returnable Items
We do not accept returns for items that show signs of use, wear, or damage caused by the customer. Products purchased under promotions, clearance, or special sale events are also non-returnable unless found defective upon delivery.
Return Request Process
To initiate a return, contact us at [email protected] within 48 hours of receiving your order. Include your order number, photos of the item (clearly showing the issue), and a brief description of the problem. Our team will review your request and provide further instructions.
Return Approval
Once your request is approved, we will coordinate with you to arrange the pickup of the item. Please ensure the item is securely packed to avoid damage during transit.
Refund Policy
we only offer cash on delivery. If a return is approved, a replacement item will be shipped to you at no additional cost. Refunds in cash are only provided if a replacement is not available, and such refunds will be arranged on a case-by-case basis through our support team.
Rejected Returns
Aspen Voyage reserves the right to refuse returns that do not meet our policy criteria, including but not limited to returns submitted beyond the 48-hour window or products not in original condition.
Incorrect or Missing Items
If you receive an incorrect item or find something missing from your order, contact us immediately at [email protected]. We will investigate and resolve the issue promptly.
Cancellations
Orders cannot be canceled once they are confirmed and dispatched. If you wish to cancel an order, contact us at the earliest possible time. Cancellation is only possible if the item has not been shipped.
Contact Us
If you have questions about your return, replacement, or any aspect of our policy, reach out to our support team at [email protected].
