At Aspen Voyage, we are dedicated to delivering your outdoor essentials swiftly and securely. Please read our Shipping Policy to understand how we handle orders and deliveries.
Shipping Coverage
We proudly ship worldwide. No matter where you are, we aim to get your travel accessories, fishing gear, and hiking equipment to your doorstep.
Processing Time
Orders are typically processed within 1–3 business days after order confirmation. Processing times may vary slightly during high-demand periods or due to public holidays.
Delivery Time
Delivery times vary depending on your location:
Domestic Orders: 3–7 business days
International Orders: 7–21 business days
Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or other unforeseen delays.
Shipping Method
All shipments are handled by our trusted logistics partners to ensure reliable and timely delivery. Orders are sent using standard delivery unless otherwise communicated.
Cash on Delivery
We offer cash on delivery as our sole payment method. Please ensure someone is available at the delivery address to receive and pay for the order in full upon arrival.
Shipping Charges
Shipping fees may apply based on your delivery location and will be communicated to you at the time of placing the order. In some cases, additional customs duties or import taxes may apply based on your country’s regulations. These charges are the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you will receive tracking information (if available) via SMS or email. You may use this information to track the status of your shipment.
Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. Aspen Voyage is not responsible for delays or losses caused by incorrect or incomplete addresses.
Delivery Attempts
Our delivery partners will make reasonable attempts to deliver your package. If the delivery is unsuccessful after multiple attempts, the order may be returned to us. In such cases, reshipping may incur additional charges.
Lost or Delayed Shipments
If your order is significantly delayed or appears lost in transit, please contact our support team at [email protected]. We will work with our logistics partners to resolve the issue as quickly as possible.
Contact Us
For questions regarding your shipping, tracking, or delivery concerns, feel free to reach out to us at [email protected].
